Payments & Refunds Policy

Effective Date: 9 September 2025

At Bond & Muse™, we aim to deliver a seamless, transparent, and personalised experience. This policy outlines how payments are handled and what to expect regarding refunds.

1. Subscription Payments

Bond & Muse operates on a subscription-based model for premium access to:

• AI-powered styling reports

• Personalised tone, skincare, and scent analysis

• Detailed wardrobe or product recommendations

• Ongoing data insights and stored results

Payment Info:

• All payments are processed securely via Stripe or Apple/Google Pay.

• Subscriptions are billed automatically based on the plan selected.

• You can manage or cancel your subscription at any time through your account or via the confirmation email.

2. Free Trial Period

We offer a free trial (e.g. 3 days or 1 photo upload) before charging for your selected plan.

• You must enter payment details to begin the trial, but you won’t be charged until the trial ends.

• If you cancel before the trial ends, you won’t be charged.

• After the trial, your chosen plan will automatically activate unless cancelled.

3. Refund Policy

Due to the digital and personalised nature of our services:

• All payments are final once a report or analysis is delivered.

• We do not offer refunds for:

  • Early subscription cancellations

  • Unused time

  • User error or failure to upload suitable photos/data

• If you believe there’s an issue with your report (technical error or incorrect processing), please contact us within 3 days of delivery.

4. Upgrades, Downgrades & Renewals

• You may upgrade or downgrade your subscription plan at any time. New pricing takes effect immediately or at the next billing cycle (depending on provider).

• Plans renew automatically on a monthly or yearly basis unless cancelled.

• You will receive a confirmation email after each successful charge.

5. Failed Payments

If a payment attempt fails:

• We’ll notify you via email.

• Your account may be temporarily paused until payment is resolved.

You can update your payment method anytime via your account or by contacting support.

6. Contact

For billing issues, refund questions, or payment support, please reach out:
hi@bondandmuse.com Or use our Contact Form